evolution to perfection - e-Government Solutions



e-Government web solutions - C.M.S. & e- C.R.M.S.

e-Government web based Solutions

I.S.T. Ltd offers solutions which turn your web site to a true e-government portal. Use our Citizen - Customer Relationship Management System to serve your Citizens. e-Citizen web services is a must to have system, which is appropriate for federal, state, local, and international governments, as well as industry, nonprofits, and academia.


311 CRMS

I.S.T. C.R.M.S.

IST CRMS product is fully web based 311 Citizen Request Management System and it has been designed from the scratch for the needs of citizen's need to contact city staff without their physical presence.

It goes beyond classical CRM approach which most of other products offer. Pioneer in concept it was designed to be accepted as a tool of cooperation between citizens and city staff.

View more about 311 CRMS

CMS

Sitefinity C.M.S.

Sitefinity is a powerful, Web 2.0 ready, ASP.NET 2.0 product and user friendly Content Management Solution.

It has an open architecture which enables extensibility with 3rd party or custom made components.

IST is using it for all web based content management needs.



View more about C.M.S.

e-Elections

I.S.T. e-elections

e-Elections is a web based application which has been designed to handle all types of elections, National, European, Local goverment(Municipality and district).

It's unique characteristics is that is has a user friendly data entry environment, a strong MIS reporting invarious ways and a high level administrative section. Also for visitors, citizens it has real time 3D flash graphs.

View more about e-Elections
 

This citizen oriented system covers citizen services and the use of 311CRM for electronic government (E-Gov).  311/CRM systems record, route, and manage interactions with citizens and organizations in a coordinated manner. They allow an organization to accurately track interaction with citizens, clearly articulate its services to citizens, predict user needs, reduce response time, improve staff efficiency, and meet customer needs and service expectations.


With Citizen Relationship Management System (311-CRM) you can:
  • Using Customer Relationship Management to Serve Citizens
  • Making CRM Work in your Environment
  • Start giving the People What They Want

With e-Citizen Request - Issue - Case Management System Service you offer the option to your citizens to use customized forms to send their comments or report problems within your neighborhood or elsewhere in the City. Their request will be forwarded to the appropriate departments for response. Requests submitted online are reviewed on weekdays.

The Public Services Department has diverse responsibilities, which include:
  • Customer Complaint / Request Program
  • Code Enforcement Program
  • Snow Removal Services
  • Trash Collection
  • Curbside Recycling Collection
  • Drop Off Recycling
  • Leaf Collection Services
  • Street Sweeping Program
  • Christmas Tree Recycling
  • Spring Clean Up
  • Fall Clean Up
  • Street Maintenance
  • Sidewalk Repair Program
  • Water Services
  • Sanitary Sewer Services
  • Storm Sewer Services
  • Buildings Maintenance
  • Parks and Grounds Maintenance
  • The City's Citizen Request and Complaint Program
  • Project Management
  • GIS Mapping
  • Extensive Statistics and 3D Graphs for issue categories, issue status etc.